Refund Policy

Last updated · 1 May 2026

1. What we refund or replace

You're entitled to a free replacement or full refund (your choice) if any of the following happens:

• The product arrives physically damaged — torn fabric, broken phone-case shell, ripped poster, cracked mug, broken cap brim, etc.
• The product has a manufacturing defect — wrong colour pressed, off-centre print, missing embroidery, stitching unraveling, ink bleeding outside the artwork, fading, etc.
• The product doesn't match what you designed — different artwork, wrong size, wrong product type, wrong colour variant.
• The order never arrives within 30 days of the latest estimated delivery date and the carrier shows no movement.
• The item is materially defective on first use (e.g. the mug print washes off after one cycle, t-shirt seam splits on first wash).

2. What we don't refund

We can't issue refunds for:

• Buyer's remorse — "I changed my mind", "I don't like the colour I picked", "the design looks different to what I imagined". The product was made to your spec; we can't resell it.
• Wrong size you ordered. Each product page shows size measurements before checkout — please verify them. Phone case and apparel sizing are final.
• AI artwork that didn't turn out as you hoped. AI generations are unpredictable by nature; you can preview and regenerate before adding to cart, and you only pay for the print when you check out, not for the generation.
• Damage caused after delivery — wear and tear, machine washing on hot when the care label says cold, dropping, etc.
• Late delivery due to causes outside our control — customs delays, postal strikes, severe weather. We'll do what we can to chase the carrier, but we can't refund shipping that happened.
• Refused or unclaimed packages. If a parcel is returned to sender because nobody collected it, the order is considered fulfilled. A reshipment is available at the cost of new shipping.

3. How to start a refund or replacement

1. Submit a request through our contact form within 30 days of delivery.
2. Include your order number (in your STAMP order confirmation email) and a clear photo of the issue — print defect, damage, packaging condition, etc. We need the photo to file the claim with our manufacturer.
3. Tell us whether you want a replacement or a refund.
4. We respond within 2 business days. Most cases close within 5–7 business days; international replacement orders take the standard production + shipping time.

You generally don't need to ship the item back — we'd rather you keep or recycle the defective unit, since return shipping on a single t-shirt costs more than reprinting it. We may ask you to dispose of it for hygiene reasons (apparel, mugs).

4. Refund timing

Approved refunds are issued through our payment processor (Lemon Squeezy) back to the original card or wallet. Funds typically appear within 5–10 business days, depending on your bank.

5. Credits

Unused AI generation credits are non-refundable once delivered, except where required by consumer law (e.g. you bought a credit pack within the last 14 days, haven't used any of the credits, and your local law gives you a withdrawal right). To request a credit-pack refund under that scenario, email us within the 14-day window.

6. Wrong address

If the parcel ships to the address you entered at checkout but the address was wrong or incomplete, the order is considered fulfilled. We can attempt to redirect it through the carrier (success isn't guaranteed). If the parcel comes back to us, we can reship to the corrected address at the cost of new shipping.

7. Customs and import duties

For international orders, your country's customs may charge import duties or VAT on delivery. These are paid by you, not us, and they're not refundable through STAMP — only the destination customs office can refund them.

8. Contact

Use our contact form with your order number + photo attached and we'll take it from there.